Frequently Asked Questions

Questions, answered.

Everything you need to know about eye care, skin care and home consultations with HausHealth across Chandigarh Tricity.

What is HausHealth?

HausHealth is a home healthcare service offering eye care and skin/aesthetic consultations across Chandigarh Tricity, including Chandigarh, Mohali, New Chandigarh and Panchkula. Appointments are conducted at the patient's home by specialists, covering services such as eye testing, ophthalmologist consultations, skin and aesthetic assessments, and eyewear guidance, subject to service and area availability.

What services does HausHealth provide?

HausHealth provides two core service categories: eye care and skin/aesthetic care, both delivered at home. Eye care includes vision testing, ophthalmologist-guided consultations, cataract and glaucoma evaluation, and eyewear guidance. Skin care includes dermatologist and aesthetic consultations covering pigmentation, skin rejuvenation and related treatments. Availability of specific services depends on the selected package and service area.

Are HausHealth consultations guided by qualified specialists?

HausHealth consultations are guided by qualified eye care and skin care specialists appropriate to the service booked, such as an ophthalmologist for eye examinations or a dermatologist/aesthetic specialist for skin consultations. Specific specialist availability depends on the service and location selected. Further clinical evaluation or an in-clinic visit may be recommended where a home assessment indicates it is required.

How is HausHealth different from visiting a clinic?

HausHealth brings the consultation and testing equipment to the patient's home instead of requiring a clinic visit, which can help those managing mobility limitations, tight schedules, or a preference for a home setting. The scope of what can be assessed at home depends on the service booked; some findings may still require a follow-up clinic visit or further diagnostic testing.

What eye care services do you offer at home?

HausHealth offers home-based eye care including comprehensive eye screening, vision and refractive error testing, cataract testing, glaucoma testing, retina and diabetic retinopathy screening, fundus examination, and dry eye testing. The exact combination of tests performed depends on the package selected and the equipment carried for that visit. Services are available across Chandigarh Tricity, subject to area availability.

Can I consult an ophthalmologist through HausHealth?

Yes, HausHealth can arrange an ophthalmologist consultation as part of eligible eye care packages, typically following an initial vision or screening assessment at home. The consultation may be conducted in person or remotely depending on the case and service selected. A specialist may recommend further in-clinic evaluation if a condition requires equipment or testing not available in a home setting.

What does a home eye examination include?

A home eye examination through HausHealth may include visual acuity testing, refraction, intraocular pressure measurement and retinal imaging, depending on the package selected. Some assessments also screen for common concerns such as cataract-related changes or early signs of diabetic retinopathy. Results are reviewed by a specialist, who may recommend follow-up care based on the findings.

Can HausHealth help with cataract evaluation?

HausHealth offers cataract testing as part of its home eye care services, intended to identify early cataract-related changes during a routine or targeted screening. If findings suggest further evaluation is needed, a specialist may recommend an in-clinic assessment or additional diagnostic testing, since cataract surgery and definitive diagnosis require clinical equipment beyond what a home visit can provide.

Does HausHealth offer diabetic eye screening or retina screening?

Yes, retina and diabetic retinopathy screening is available as part of select HausHealth eye care packages, using retinal imaging to assess the back of the eye. This is intended as a screening step; patients with diabetes are generally advised to have regular eye screening regardless of symptoms, and any concerning findings would be followed up with further clinical evaluation.

Can I get my vision tested at home?

Yes, vision testing, including visual acuity and refractive error assessment, is available through HausHealth's home eye care services across Chandigarh Tricity. This helps determine whether a new or updated glasses/contact lens prescription is needed. Testing is conducted by a qualified specialist using portable equipment brought to the patient's home, subject to service and area availability.

Can I get an eye consultation without visiting a clinic?

Yes, HausHealth's core offering is eye consultations and testing conducted at the patient's home rather than requiring a clinic visit. This covers routine screening, vision testing and specialist consultations for most common needs. Certain conditions or procedures that require specialized clinical equipment, such as surgery, would still need an in-clinic visit, which a specialist would recommend if applicable.

When should I get a comprehensive eye examination?

A comprehensive eye examination is generally worth considering if you notice changes in vision, experience eye strain or discomfort, have a family history of eye conditions, manage diabetes, or simply haven't had one recently. HausHealth's comprehensive eye screening package is designed to assess overall eye health at home; a specialist can advise on how often to repeat testing based on individual findings.

What happens after my HausHealth eye assessment?

After a HausHealth eye assessment, findings are reviewed with the patient and, where applicable, a written report is shared summarizing the results. Depending on the outcome, a specialist may recommend eyewear, further diagnostic testing, an in-clinic follow-up, or no further action if results are within normal range. Any next steps are explained as part of the consultation.

What skin and aesthetic services do you offer?

HausHealth offers home-based skin and aesthetic consultations covering concerns such as acne and breakouts, pigmentation and melasma, anti-ageing and firmness, sensitive or reactive skin, and hair fall or scalp concerns. Treatment-specific services such as laser hair reduction, medi-facials and pigmentation treatment may also be available depending on the package and service area selected.

Can I get a skin consultation at home?

Yes, HausHealth provides skin consultations at home across Chandigarh Tricity, allowing patients to discuss skin concerns with a specialist without visiting a clinic. Consultations typically involve an assessment of the concern raised, such as acne, pigmentation or signs of ageing, followed by guidance on suitable next steps, which may include a recommended treatment, product guidance, or referral for further evaluation.

Does HausHealth offer AI-based skin analysis?

HausHealth may offer AI-assisted skin analysis as part of select skin care consultations, used as a supporting tool to help assess visible skin characteristics such as texture, tone and visible concerns. This is intended to complement, not replace, the specialist's clinical assessment. Availability of this feature depends on the specific service package selected.

Can I get pigmentation guidance through HausHealth?

Yes, pigmentation and melasma concerns can be discussed during a HausHealth skin consultation, where a specialist assesses the concern and may recommend a suitable treatment plan or pigmentation treatment consultation. Guidance depends on the specific presentation and individual suitability, and further in-clinic evaluation may be advised for more involved cases.

Is laser hair reduction available through HausHealth?

Laser hair reduction consultations are available as part of HausHealth's skin and aesthetic services, subject to service and area availability. An initial consultation is generally used to assess suitability before any treatment plan is recommended, since suitability depends on individual skin type, area and other factors assessed by the specialist.

Can I discuss my existing skincare routine with a specialist?

Yes, a HausHealth skin consultation can include a review of your current skincare routine alongside an assessment of any specific concern you're raising. A specialist can advise on whether adjustments may be useful, based on your skin type and the concern discussed. This is general guidance and not a substitute for treatment of diagnosed dermatological conditions.

Does HausHealth offer skin rejuvenation or Hydrafacial consultations?

Skin rejuvenation and Hydrafacial consultations may be available through HausHealth as part of its aesthetic services, depending on the package and area selected. These are generally offered following an initial assessment to determine suitability for the individual's skin type and concerns. Availability should be confirmed directly, as offerings can vary by location.

How long does a home appointment take?

A HausHealth home appointment typically takes between 30 and 60 minutes, depending on the service booked; a focused consultation may be shorter, while a comprehensive eye screening or detailed skin assessment can take longer. Exact duration varies by individual case and the equipment or tests involved, and the specialist can give a more specific estimate before the visit.

What should I prepare for my appointment?

Before a HausHealth home appointment, it's generally useful to have a well-lit, quiet space available, any existing prescriptions or previous reports on hand, and a list of specific concerns or questions you'd like to raise. For eye appointments, avoid wearing contact lenses immediately beforehand if instructed. Specific preparation guidance is shared when the appointment is confirmed.

What does a HausHealth home consultation generally involve?

A HausHealth home consultation generally involves the specialist arriving with the relevant portable equipment, discussing the concern or reason for the visit, performing the assessment or testing appropriate to the service booked, and reviewing findings with the patient before the visit ends. Any recommended next steps, including follow-up care, are explained as part of this process.

How can I book a home visit?

A HausHealth home visit can be booked through the website's appointment form, where you select the service you're interested in (eye care or skin care), share your contact details and describe your concern. Once submitted, the team follows up to confirm the appointment details, including timing and specific service area availability.

Can I book an eye or skin consultation through WhatsApp?

Yes, after submitting the appointment form on the HausHealth website, a pre-filled WhatsApp message summarizing your request can be sent directly to the HausHealth team, offering a quick way to confirm details or ask follow-up questions. This is in addition to, not a replacement for, submitting the appointment form itself.

How soon will my appointment be confirmed?

Appointment confirmation timing can vary based on specialist and service area availability, but the HausHealth team generally follows up after a request is submitted to confirm timing and details. For urgent concerns, contacting the team directly by phone or WhatsApp alongside the form submission may help speed up confirmation.

Where does HausHealth provide home services?

HausHealth provides home eye care and skin care services across Chandigarh Tricity, which includes Chandigarh, Mohali, New Chandigarh and Panchkula. Exact coverage within these areas can vary by service and specialist availability at the time of booking, so confirming availability for your specific address when booking is recommended.

Does HausHealth provide home eye testing in Chandigarh?

Yes, HausHealth provides home-based eye testing and consultations in Chandigarh, including comprehensive screening, vision testing and specialist consultations, subject to service and appointment availability. Booking can be completed through the website's appointment form, specifying Chandigarh as the service location.

Does HausHealth serve Mohali?

Yes, HausHealth offers home eye care and skin care consultations in Mohali as part of its Chandigarh Tricity coverage, subject to service and specialist availability. Both eye testing/consultations and skin/aesthetic consultations can be requested for Mohali through the standard appointment booking process.

Does HausHealth provide services in New Chandigarh?

Yes, New Chandigarh is part of HausHealth's core service area, and both eye care and skin care consultations can be booked there, subject to availability. New Chandigarh is also where HausHealth's team is based, which can support scheduling flexibility for appointments in this area.

Can I book a HausHealth consultation in Panchkula?

Yes, HausHealth offers eye care and skin care consultations in Panchkula as part of its Chandigarh Tricity service area, subject to service and specialist availability at the time of booking. Requests can be submitted through the website's appointment form, specifying Panchkula as the location.

Do you provide spectacles at home?

HausHealth can support eyewear guidance and ordering following a suitable eye test, once a prescription has been confirmed by the specialist. Availability of frame selection and fitting services at home may vary by area and package. Spectacles are generally recommended only after an appropriate vision assessment establishes the correct prescription.

Can I order spectacles after an eye test?

Yes, once a HausHealth eye test establishes an updated or new prescription, spectacles can generally be ordered based on that prescription, subject to frame and lens availability. The specialist can advise on suitable lens options, such as progressive or blue-light filtering lenses, based on the patient's needs and prescription.

Will I receive a report after my eye testing?

Yes, HausHealth generally provides a report summarizing the findings of an eye testing appointment, which can include results such as visual acuity, refraction and any imaging performed. This report is intended to document the assessment and support any follow-up care needed, whether with HausHealth or another provider.

Will I need a follow-up appointment after my consultation?

Whether a follow-up appointment is needed depends on the findings of your HausHealth consultation. Some visits conclude with no further action recommended, while others may require a follow-up assessment, an in-clinic referral, or periodic monitoring, particularly for conditions such as diabetic eye changes or ongoing skin concerns. The specialist will explain any recommended next steps.